Contacting Support

For customers requiring assistance or support, you can contact us at support@spadditions.zendesk.com. Help can also be found by accessing our FAQ’s or through our vast documentation from the site navigation.

If you have been redirected to the site from the Microsoft App Store (AppSource), you can follow the installation instructions here. We will be releasing a new delivery mechanism for Read and Understood in the next few weeks. The app, regardless of the delivery mechanism, works in exactly the same way.

If you would like to speak to one of our SharePoint consultants, you can schedule a Teams call using the button below to schedule a suitable time. The agenda below covers the objectives for the call:

  • Introductions

  • Your requirements for capturing acknowledgements

    • Types of Documents

    • Number of Sites / Libraries

    • How many Users

  • SharePoint Configuration:

    • Review Versioning

    • Document classification, if used

  • Read and Understood App Overview:

    • New Documents or updated versions

    • Onboarding - new employees or staff changing departments

    • Reporting